Thank you for choosing zampamalta.com. This Refund and Returns Policy explains the conditions under which refunds or returns may be requested for services or products offered through our website.
Please read this policy carefully before making a purchase or submitting a service request. By using our website and services, you agree to the terms outlined below.
Our website primarily provides Jewellery,Timepieces, Accessories. Refunds and returns depend on the nature of the service or product purchased.
We aim to ensure customer satisfaction and will review refund or return requests on a case-by-case basis where applicable.
If the website offers digital services, bookings, advertising, or similar non-physical services, please note:
Once a service has been delivered or the process has begun, refunds may not be available.
If you believe a service was not delivered as described, you may contact us to request an evaluation.
Any refunds issued for service-related matters will be at our discretion.
If your website involves physical products, the following applies:
Products may be returned within 7 Days of delivery.
Items must be unused, in original packaging, and in the same condition as received.
Proof of purchase (such as an order confirmation or receipt) is required.
Customers are responsible for return shipping costs unless the item was defective or incorrect.
If your site does not sell physical items, this section can be removed.
The following items or services are non-refundable, unless required by law:
Completed digital services or consultations
Services already in progress
Custom or personalized orders
Downloadable digital content
Items purchased during promotions or clearance
If you receive a defective, damaged, or incorrect product (if applicable):
Contact us within 7 Days of receiving the item.
Provide your order details and clear photos of the issue.
We will arrange a replacement, exchange, or refund depending on the situation.
To request a refund or initiate a return, please contact us through the contact form available on our website.
To assist with processing, please include:
Your full name
Email address
Order number or service details
Reason for your request
Any relevant supporting documentation
We will review your request and contact you with the next steps.
Once your request is approved:
Refunds will be processed within 7 business days.
Refunds will be issued using the original payment method unless otherwise agreed.
Processing times may vary depending on your bank or payment provider.
We may update or modify this Refund and Returns Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the website indicates acceptance of any revised policy.
If you have questions about returns or refunds, please contact us through our website’s contact form.
Gioielleria Zampa 10, Republic Street Valletta VLT 1111 Malta